Terms of service
Overview
Welcome to Storyfolk.
These Terms of Service govern your use of the Storyfolk website and your purchase of products from us.
Throughout these Terms, the terms “Storyfolk”, “we”, “us” and “our” refer to Storyfolk. The terms “you” and “your” refer to any person accessing our website or purchasing products from us.
By visiting our website, browsing our collections or purchasing from Storyfolk, you agree to be bound by these Terms of Service, together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy.
Please read these Terms carefully before using our website or placing an order.
If you do not agree to these Terms, you should not use our website or purchase products from us.
1. About Storyfolk
Storyfolk is an Australian online retailer offering a curated collection of toys, books, collectibles, play pieces and other treasures for children, families and collectors.
Storyfolk operates from Western Australia, Australia.
Our website and online store may be hosted or supported by third-party ecommerce and technology providers.
2. Using Our Website
By using this website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the permission and supervision of a parent or legal guardian.
You agree not to use our website or products for any unlawful or unauthorised purpose.
You must not:
- Attempt to interfere with the operation or security of our website
- Introduce viruses, malicious code or other harmful technology
- Attempt to gain unauthorised access to our website, systems or customer information
- Copy, reproduce or exploit website content without permission
- Use our website to engage in fraudulent or misleading activity
- Use automated systems, bots or other technology to unfairly purchase limited-release products or interfere with the purchasing experience of other customers
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
3. Products and Product Information
We take care to describe and photograph our products as accurately as possible.
However, colours and product appearance may vary slightly depending on your device, screen settings, lighting and manufacturing variations.
Some products stocked by Storyfolk may be handmade, hand-finished or produced using natural materials. Small variations in colour, stitching, texture, finish or detailing may occur between individual pieces.
Product measurements are approximate unless otherwise stated.
We may update product descriptions, imagery, pricing or other website information where required.
Nothing in this section limits your rights under the Australian Consumer Law.
4. Product Suitability and Safety
Please carefully review all product descriptions, age recommendations, safety information and warnings before purchasing or allowing a child to use a product.
Some products may contain small parts and may not be suitable for children under certain ages.
Adult supervision may be required for some products.
Age recommendations and safety information provided by the manufacturer should be followed at all times.
It is the customer's responsibility to consider whether a product is appropriate for the intended recipient, taking into account their age, developmental stage and individual circumstances.
Nothing in these Terms excludes or limits any consumer guarantee or other right that cannot lawfully be excluded.
5. Orders
When you place an order with Storyfolk, you are making an offer to purchase the products in your cart.
You will receive an order confirmation after placing your order. An order confirmation does not necessarily mean that your order has been accepted or dispatched.
We reserve the right to cancel or refuse an order where reasonably necessary, including where:
- A product is unavailable or incorrectly listed as in stock
- A pricing or product information error has occurred
- We suspect fraudulent or unauthorised activity
- Payment cannot be successfully processed
- An order appears to have been placed using automated purchasing technology
- We reasonably suspect products are being purchased for unauthorised commercial resale
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products to the original payment method.
6. Limited Releases and Purchase Limits
Some Storyfolk treasures may be available in limited quantities.
We may introduce purchase limits on particular products, collections or releases to help provide fair access to our customers.
Where purchase limits apply, these may be stated on the relevant product page, collection page or release information.
We reserve the right to cancel quantities exceeding a stated purchase limit or orders that we reasonably believe are intended to circumvent purchase limits.
Availability is not guaranteed until an order has been accepted and successfully processed.
7. Pricing and Payment
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Prices may be changed at any time without notice. Any price change will not affect an order that has already been accepted, except where a genuine pricing error has occurred.
Shipping costs and any other applicable charges will be displayed at checkout before payment is completed.
We accept payment through the payment methods displayed at checkout.
You agree to provide current, complete and accurate billing and payment information when placing an order.
8. Pricing Errors
While we take care to ensure our pricing is accurate, errors may occasionally occur.
If a product has been incorrectly priced, we may contact you to provide the option to purchase the product at the correct price or cancel the affected item or order.
We are not required to fulfil an order at an obviously incorrect price where the pricing error is genuine and would reasonably have been recognised as an error.
Where an affected order is cancelled after payment, the relevant amount will be refunded to the original payment method.
9. Pre-Orders
From time to time, Storyfolk may offer products for pre-order.
Estimated arrival and dispatch dates are provided as a guide only and may be affected by manufacturing, supplier, customs, freight or other delays outside our reasonable control.
By purchasing a pre-order item, you acknowledge that the estimated timeframe may change.
If there is a significant delay to a pre-order, we will endeavour to provide an update where reasonably possible.
Orders containing both pre-order and in-stock products may be held and shipped together once all items are available, unless otherwise stated.
Please refer to our Shipping Policy for further information.
10. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery timeframes are estimates only and may be affected by shipping carriers, weather events, peak periods and other circumstances outside our reasonable control.
Risk in the products will pass to you in accordance with applicable Australian law.
Please ensure that the shipping information provided at checkout is accurate and complete.
11. Returns, Refunds and Consumer Guarantees
Returns and refunds are handled in accordance with our Returns & Refunds Policy and the Australian Consumer Law.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
12. Promotions and Discount Codes
From time to time, Storyfolk may offer promotions, special offers or discount codes.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash
- Discount codes cannot be applied retrospectively to previous orders
- Only one discount code may be used per order
- Promotions cannot be combined with other offers
- Discounts may exclude selected products, brands, collections or limited releases
Promotions may be subject to additional terms communicated at the time of the offer.
We reserve the right to cancel or modify a promotion where an error, technical issue or misuse has occurred.
13. Gift Cards
Where Storyfolk offers gift cards, gift cards are subject to any terms displayed at the time of purchase.
Gift cards cannot be exchanged for cash except where required by law.
Customers are responsible for keeping gift card details secure.
Please contact us as soon as possible if you believe a gift card has been used without authorisation.
14. Intellectual Property
All content on the Storyfolk website, including our branding, logo, graphics, photographs, written copy, collection concepts, website design and original creative content, is owned by or licensed to Storyfolk unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish or commercially use Storyfolk content without our prior written permission.
Product names, brand names, trademarks and imagery belonging to third-party brands remain the property of their respective owners.
The sale of a third-party product by Storyfolk does not transfer ownership of any intellectual property associated with that brand or product.
15. Reviews and Customer Content
If you submit a review, photograph, comment or other content to Storyfolk, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, defamatory, abusive, misleading or infringes another person's rights.
Where you provide content directly to Storyfolk for promotional use or tag Storyfolk in content and expressly give us permission to share it, you grant us permission to reproduce and display that content for the agreed purpose.
We may remove customer content from our website or platforms where we reasonably consider it inappropriate, misleading or unlawful.
16. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, shipping carriers, social media platforms and other services.
These third-party services operate independently from Storyfolk and may have their own terms and privacy policies.
To the extent permitted by law, Storyfolk is not responsible for the content, availability or practices of third-party websites or services that we do not control.
17. Website Availability
We aim to keep the Storyfolk website available and operating smoothly.
However, we do not guarantee that the website will always be available, uninterrupted or free from technical issues.
We may temporarily suspend or restrict access to parts of the website for maintenance, updates or other operational reasons.
18. Limitation of Liability
To the maximum extent permitted by law, Storyfolk will not be liable for indirect, incidental or consequential loss arising from your use of our website or products.
Where our liability can lawfully be limited, our liability will be limited to the remedies available under applicable Australian law.
Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.
19. Indemnity
To the extent permitted by law, you agree to indemnify Storyfolk against loss, damage or reasonable costs arising directly from your unlawful use of our website or a serious breach of these Terms.
This section does not apply to the extent that any loss or damage was caused or contributed to by Storyfolk.
20. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that we may collect and use personal information as reasonably necessary to process orders, provide customer service and operate our business.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.
The current version of these Terms will be published on our website.
Changes will apply from the date the updated Terms are published and will not retrospectively alter rights and obligations relating to completed purchases where this would be unlawful.
22. Governing Law
These Terms are governed by the laws of Western Australia, Australia.
You and Storyfolk submit to the jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from those courts.
Nothing in this section limits any rights you may have under applicable consumer law.
23. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Storyfolk
Email: hello@shopstoryfolk.com.au
Western Australia, Australia
